Forward Deployed Reliability Engineer

About this role

Palantir seeks a Forward Deployed Reliability Engineer to ensure stability of mission-critical workflows on their data platform. You'll respond to on-call incidents, resolve issues proactively, and drive product improvements by translating operational learnings into systemic enhancements and documentation.

What you'll do

• Respond to on-call alerts and resolve mission-critical issues before customer impact
• Diagnose and troubleshoot problems with Palantir software deployments and workflows
• Automate manual tasks and implement technical workarounds to improve reliability
• Document findings and create best practices guides for the broader team
• Advocate for product and operational improvements based on field experience
• Collaborate with customers and internal teams to refine processes and tooling

What they're looking for

• On-call incident response and troubleshooting
• Software reliability and operational excellence
• Scripting and automation
• Problem-solving and creative thinking
• Technical documentation
• Customer engagement and communication
• System design and resilience
• Data platform experience