palantir
Support Engineer
New York, NYfull-timemid
About this role
Palantir seeks an IT Support Engineer in New York who takes ownership of the internal tech ecosystem and goes beyond ticket closure to prevent recurring issues. The ideal candidate is proactive, detail-oriented, and committed to mentoring teammates while continuously improving support processes.
What you'll do
- Troubleshoot and resolve IT issues for employees across workstations, conference rooms, and critical systems
- Investigate root causes of recurring problems and implement permanent solutions
- Provide proactive support during high-stakes events like board meetings and earnings calls
- Document solutions and share knowledge with the team to improve overall capability
- Identify opportunities to automate routine tasks and reduce operational friction
- Mentor colleagues through problem-solving and turn tickets into learning opportunities
What they're looking for
- IT troubleshooting and diagnostics
- Systems administration
- Proactive problem-solving
- Technical documentation
- Interpersonal communication
- Attention to detail
- Process improvement
- Knowledge management
Opens the official application on the employer’s site. No login required.