Palantir
Support Engineer
About this role
Palantir seeks an IT Support Engineer in New York who takes ownership of the internal tech ecosystem and goes beyond ticket closure to prevent recurring issues. The ideal candidate is proactive, detail-oriented, and committed to mentoring teammates while continuously improving support processes.
What you'll do
- Troubleshoot and resolve IT issues for employees across workstations, conference rooms, and critical systems
- Investigate root causes of recurring problems and implement permanent solutions
- Provide proactive support during high-stakes events like board meetings and earnings calls
- Document solutions and share knowledge with the team to improve overall capability
- Identify opportunities to automate routine tasks and reduce operational friction
- Mentor colleagues through problem-solving and turn tickets into learning opportunities
What they're looking for
- IT troubleshooting and diagnostics
- Systems administration
- Proactive problem-solving
- Technical documentation
- Interpersonal communication
- Attention to detail
- Process improvement
- Knowledge management
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Palantir
Palantir builds data platforms and software solutions that help government and enterprise customers tackle complex operational challenges, with a focus on responsible AI governance and privacy. The company is hiring software engineers and interns for forward-deployed customer roles, infrastructure and platform teams, and specialized privacy and civil liberties engineering positions.
- Website
- palantir.com
Likely interview questions
- Tell us about a time when you discovered a recurring technical issue. How did you go beyond just closing tickets to find and implement a permanent fix?
- Describe your experience supporting executive-level users or high-stakes environments. How do you prioritize and communicate when something critical needs to happen on a tight timeline?