Designated Services Engineer, Portworx

About this role

As a Technical Services Engineer for Portworx, you'll be the bridge between customers and the Portworx platform, diagnosing and resolving complex cloud-native infrastructure issues across Kubernetes and major cloud providers. You'll drive proactive problem-solving, manage customer support cases through their full lifecycle, and contribute knowledge that strengthens the entire support organization.

What you'll do

• Diagnose and resolve complex technical issues across Kubernetes, OpenShift, and cloud infrastructure to ensure high availability
• Analyze system logs and telemetry to reproduce issues and partner with Engineering on long-term solutions
• Manage full lifecycle of technical support cases during critical production phases and proof-of-concepts
• Provide expert guidance during customer escalations and maintain satisfaction levels
• Create documentation and knowledge base articles to improve incident response processes
• Participate in shift rotations and on-call schedules to support global customers

What they're looking for

• Kubernetes and container orchestration (OpenShift, VMware Tanzu)
• Cloud infrastructure (AWS, Azure, IBM Cloud)
• Troubleshooting and debugging complex software stacks
• Technical problem-solving and root cause analysis
• Clear technical communication with internal and external stakeholders
• System log analysis and telemetry interpretation
• Customer-facing technical support experience
• SRE or operations background

Benefits

• Incentive pay eligibility
• Equity opportunities
• Remote work across multiple western US states
• Opportunity to work on data storage innovation
• Collaboration with engineering and product teams
• Global customer base and diverse technical challenges