Everpure
Technical Services Engineer, FlashArray (Shift: Mon- Fri, 7:00 AM to 4:00 PM Mountain Time)
About this role
Join Pure Storage's elite 24/7 support team as a Technical Services Engineer, resolving complex FlashArray storage issues for enterprise customers across diverse multi-platform environments. You'll be the frontline hero ensuring exceptional customer experiences while mentoring junior engineers and driving industry-leading satisfaction metrics.
What you'll do
- Own and resolve customer issues from initial contact through closure across all severity levels
- Diagnose and troubleshoot complex technical problems involving FlashArray and multi-platform environments
- Lead customer calls and escalations while advocating for customer needs with internal teams
- Create and maintain internal and customer-facing knowledge base articles
- Mentor junior Support Engineers on best practices for issue resolution and customer management
- Maintain professional, timely communication with customers throughout the resolution process
What they're looking for
- Enterprise technical support (3+ years)
- Complex troubleshooting in multi-platform environments
- Storage, networking, and replication troubleshooting
- Linux, Windows, and VMware operating systems
- LANs, WANs, and Storage Area Networks
- Customer service and case management
- Multi-tasking and prioritization
- Technical documentation writing
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
- Fortune's Best Workplaces in Technology recognition
- Great Place to Work certification
- Incentive pay and equity eligibility
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Everpure
Everpure builds cloud-native storage and data infrastructure solutions, including Kubernetes platforms and enterprise SSD products for mission-critical environments. The company is hiring technical support engineers, validation engineers, and solutions specialists to diagnose complex infrastructure issues, qualify storage hardware, and deliver customer support across cloud and storage technologies.
- Website
- everpure.com
Likely interview questions
- Describe a complex multi-platform storage issue you diagnosed and resolved—what was your troubleshooting approach?
- How do you handle managing multiple high-severity customer cases simultaneously while maintaining quality?