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Realm Alliance

Forward Deployed Engineer - Chicago

ChicagofulltimemidAdded yesterday

About this role

Realm seeks a Forward Deployed Engineer to serve as the technical liaison between customers and engineering, spending ~25% of time onsite at mining operations to own integrations, troubleshoot complex systems, and translate field needs into scalable solutions. You'll rapidly prototype tools in the field, diagnose issues in demanding industrial environments, and ensure the AI platform performs reliably in mission-critical settings.

What you'll do

  • Spend approximately 25% of time onsite with customers across the US, embedded in mining operations
  • Build ground-truth understanding of customer workflows by shadowing operators and frontline teams
  • Rapidly prototype tools and integrations in the field to validate ideas and prove feasibility before handoff to engineering
  • Lead all technical integration work including APIs, data pipelines, hardware/software interfaces, and security-sensitive deployments
  • Troubleshoot and diagnose complex operational and systems issues across varied and degraded environments
  • Translate field insights into clear technical requirements and represent customer realities internally to the engineering team

What they're looking for

  • Software engineering or forward deployed/mission operations experience
  • Code prototyping and debugging across multiple languages
  • Git, Linux, and core DevOps/infrastructure tools
  • API design and integration
  • Data pipeline architecture
  • Systems troubleshooting and diagnostics
  • Cross-functional leadership and technical influence
  • Enterprise/industrial/government product experience
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Realm Alliance

Realm Alliance builds AI solutions tailored for the mining industry, helping operators optimize their workflows through modern technology. The company is hiring software engineers to develop its backend systems and forward-deployed engineers to serve as technical liaisons who integrate and deploy solutions directly with field customers.

View all jobs at Realm Alliance

Likely interview questions

  • Tell us about a time you deployed a solution in a messy, real-world environment—what challenges did you encounter and how did you solve them?
  • How do you approach building trust with non-technical stakeholders or customers in high-stakes settings?
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