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Artemis

Founding Technical Customer Success Engineer

Remote (Remote)$160k–$180kfulltimemidAdded today

About this role

Own the complete post-sale journey for enterprise security customers at an AI-native platform, from onboarding through renewal and expansion. You'll be hands-on with customer data and workflows, driving adoption of AI-driven security tools while building the company's first customer success playbook.

What you'll do

  • Manage full post-sale lifecycle (onboarding, adoption, value realization, expansion, renewal) for enterprise security customers
  • Execute structured onboarding with success plans, integrations, and time-to-value metrics from contract signature to live deployment
  • Maintain customer health through recurring reviews of product engagement, outcomes, integration status, and AI adoption
  • Deliver quarterly business reviews with quantified impact (cost savings, coverage gains, analyst time recovered) backed by usage data
  • Triage technical issues live on calls (integrations, data gaps, product errors) and escalate to engineering with full context
  • Drive AI-native workflow adoption across investigation, detection, and hunting; identify expansion signals and support renewal motions

What they're looking for

  • Customer Success Management or Technical Account Management in cybersecurity/enterprise SaaS
  • Deep understanding of AI/LLM tools and agentic workflows
  • Security domain expertise (SIEM, EDR/XDR, SOAR, identity, cloud security)
  • Data analysis and metrics interpretation (dashboards, usage reporting, value narratives)
  • Project management and multi-stakeholder account ownership
  • Executive communication and business review writing
  • SQL, APIs, or scripting for self-service troubleshooting (nice to have)
  • SOC operations or incident response background (nice to have)

Benefits

  • Build customer success function from the ground up as founding hire
  • Work with cutting-edge AI-native security platform
  • Remote work arrangement
  • Opportunity to shape product roadmap through direct customer feedback
  • Exposure to world-class technical and driven team
  • Make measurable real-world impact on cybersecurity defense
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Artemis

Artemis builds an AI-driven cybersecurity platform that detects and defends against modern threats using large-scale LLM systems and intelligent threat detection. The company is hiring product engineers, security researchers, and ML engineers to develop full-stack customer-facing features, AI-powered security detections, and scalable infrastructure for processing security data.

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Likely interview questions

  • Walk us through a complex renewal you've led: what made it successful, and how did you quantify customer value?
  • How would you explain agentic AI workflows to a skeptical SOC manager who's seen AI promises before?
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