Bandwidth
Product Support Engineer
About this role
Bandwidth seeks a Product Support Engineer to investigate and resolve complex technical issues for voice, messaging, and emergency services customers. You'll bridge technical troubleshooting with product feedback, collaborating across teams to enhance customer experience and drive product improvements.
What you'll do
- Investigate and resolve complex customer-reported technical issues, escalating to engineering when necessary
- Reproduce, document, and analyze customer issues using logs and system data to identify root causes
- Collaborate with engineering, product, and internal teams to implement fixes and improvements
- Communicate technical solutions and workarounds clearly to customers
- Create internal documentation, knowledge base articles, and troubleshooting guides
- Participate in product testing, on-call rotation, and advocate for customer needs in product development
What they're looking for
- Voice network infrastructure understanding
- API and software development concepts
- Troubleshooting and root cause analysis
- Programming language proficiency (Python, Java, or Go)
- Linux operating systems and command-line tools
- Customer ticketing systems (Salesforce, Remedy, Zendesk)
- Technical communication and documentation
- Cloud platforms (AWS, Azure, GCP preferred)
Benefits
- 100% company-paid medical, vision, and dental coverage for you and family
- Four weeks of PTO for all new hires with PTO embargo policy
- Additional PTO earned through volunteer hours and Bandwidth challenges
- 90-minute workout lunches and unlimited nutritionist consultations
- Mahalo moments program for major life events
- Meaningful work with collaborative, inclusive culture
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Bandwidth
Bandwidth builds next-generation communications products powered by AI and intelligent automation technologies. The company is hiring NetSuite developers and AI engineers to design automation solutions, prototype advanced AI/ML systems, and develop cutting-edge communications capabilities.
- Website
- bandwidth.com
Likely interview questions
- Describe your experience troubleshooting complex technical issues and how you approach root cause analysis.
- Tell us about a time you had to explain a complex technical concept to a non-technical customer—how did you approach it?