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Baselayer

Solutions Engineer

New York City$135k–$220kfull-timemidAdded today

About this role

Baselayer seeks a Solutions Engineer to bridge technical and customer success, guiding financial institutions through implementation of their AI-powered merchant onboarding and fraud prevention platform. You'll design solutions, support API integrations, deliver product demonstrations, and collaborate across teams to drive customer value in identity verification and risk management.

What you'll do

  • Consult with customers to understand requirements and design API integration strategies
  • Guide customers through implementation and deployment of Baselayer's identity verification solutions
  • Create technical documentation, implementation plans, and solution architectures
  • Deliver product demonstrations and customer training sessions
  • Collect customer feedback and communicate it to product and engineering teams
  • Provide post-implementation support and ongoing technical guidance

What they're looking for

  • API concepts and web technologies
  • Technical documentation and requirement gathering
  • Problem-solving and solution design
  • Cross-functional collaboration
  • Customer communication and presentation skills
  • Python or JavaScript (preferred)
  • Identity verification and KYC/KYB processes (preferred)
  • Fintech or financial services domain knowledge (preferred)

Benefits

  • Flexible time off
  • Equity compensation
  • Full-time position based in NYC
  • Work with cutting-edge AI risk platform
  • Immediate customer impact and real ownership
  • Close-knit team focused on quality
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Baselayer

Baselayer builds identity verification solutions that help customers integrate and implement technical systems. The company is hiring Solutions Engineers to bridge engineering and customer success by facilitating technical integrations and translating complex concepts for diverse audiences.

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Likely interview questions

  • Can you describe your experience translating technical concepts for non-technical stakeholders, and give an example where this made a difference?
  • Tell us about a time you guided a customer through a complex implementation—what challenges arose and how did you handle them?
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