Brillio
Desktop Engineer (AV /VIP Support) - R01570418
Piscataway, New Jersey, United States$60k–$70kemployeemidAdded yesterday
About this role
Brillio seeks an experienced Desktop Engineer to provide comprehensive end-user computing and audiovisual support across Windows/macOS environments, including deskside assistance, device lifecycle management, and collaboration tool troubleshooting for a corporate client in the Bridgewater, NJ area.
What you'll do
- Deliver onsite and remote deskside support for Windows/macOS devices, peripherals, printers, and Microsoft 365 applications
- Manage device lifecycle activities including imaging, enrollment, deployment, refresh, and decommissioning with CMDB updates
- Troubleshoot and maintain AV rooms, Teams Rooms, Zoom Rooms, and collaboration technologies like Crestron and Logitech systems
- Handle joiner/mover/leaver workflows including device preparation, asset collection, and record updates
- Process and manage ServiceNow tickets while coordinating with remote teams, vendors, and technical leadership for escalations
- Track assets, maintain inventory accuracy, and support audits and operational reporting
What they're looking for
- Windows 10/11 and macOS support
- Microsoft 365 and Intune administration
- ServiceNow ticketing and CMDB management
- Device imaging and deployment technologies
- AV systems and collaboration tools (Teams Rooms, Zoom Rooms, Crestron, Logitech)
- Printer and peripheral troubleshooting
- ITIL processes and SLA management
- Customer service and VIP user support
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Brillio
Likely interview questions
- Walk us through your experience managing device lifecycle activities from imaging through decommissioning in a ServiceNow environment.
- Describe a time you provided AV support for a high-visibility executive event—what was the issue and how did you resolve it?