Brillio
IVR QA Engineer - R01566923
Saint Louis, Missouri, United States (Remote)contingent workermidAdded today
About this role
Brillio seeks an IVR QA Engineer to test and validate interactive voice response systems for Fortune 1000 clients. This role combines technical quality assurance expertise with digital transformation focus, offering exposure to cutting-edge telecom technologies.
What you'll do
- Design and execute test cases for IVR systems and call flows
- Validate voice recognition, DTMF input handling, and call routing functionality
- Identify, document, and track defects in IVR platforms
- Collaborate with development and product teams to resolve issues
- Perform regression and smoke testing across IVR releases
- Develop test automation scripts for IVR scenarios
What they're looking for
- IVR testing and call flow validation
- DTMF and voice recognition testing
- Manual and automated QA
- Test case design and documentation
- Telecommunications systems knowledge
- Defect tracking tools (Jira, TestRail, or similar)
- SQL basics for backend validation
- Communication and cross-functional collaboration
Benefits
- Great Place to Work® certified employer
- Career growth and skill development in digital technologies
- Exposure to Fortune 1000 client projects
- Focus on work-life balance and employee experience
- Collaborative team environment
- Professional development opportunities
Opens the official application on the employer’s site. No login required.
Brillio
Likely interview questions
- Describe your experience testing IVR systems—what types of call flows have you validated?
- How do you approach testing voice recognition and DTMF input handling?