Dialpad
Customer Success Engineer
Austin, USfull-timemidAdded today
About this role
Dialpad seeks a Customer Success Engineer in Austin to provide technical support and enablement to customers and internal teams. You'll deliver product demos, conduct platform audits, and partner with Customer Success Managers to help clients maximize value from Dialpad's AI-powered communication platform.
What you'll do
- Conduct product and feature demonstrations including Dialpad App Marketplace integrations
- Perform proactive technical audits of customer platforms and recommend configuration improvements
- Deliver admin training and system configuration guidance to customers
- Partner with Customer Success Managers to address customer technical questions
- Support enablement programs to improve technical knowledge across CS teams
- Translate complex product capabilities into understandable language for non-technical audiences
What they're looking for
- Technical product knowledge and curiosity
- Customer-facing communication and presentation abilities
- System configuration and troubleshooting
- Sales Engineering Demo Certification completion
- Integration and API understanding
- Training and enablement delivery
- Problem-solving and analysis
- Collaboration with cross-functional teams
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Dialpad
Dialpad builds an AI-powered communications platform designed for enterprise customers. The company is hiring sales engineers and technical professionals to deliver product demonstrations, proof-of-concept implementations, and pre-sales support.
- Website
- dialpad.com
Likely interview questions
- Walk us through how you would approach delivering a technical demo to a non-technical customer audience.
- Describe your experience with conducting product audits or technical assessments for customers.