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Glean

Designated Technical Support Engineer - Central/East

Nashville, TN$120k–$170kmidAdded today

About this role

Glean seeks a Designated Technical Support Engineer to provide dedicated, proactive technical support to assigned enterprise customers in the Central/East region. You'll troubleshoot complex issues, manage customer relationships, drive continuous improvement, and serve as the primary technical resource ensuring seamless platform adoption and customer success.

What you'll do

  • Provide proactive and reactive technical support for assigned customers, prioritizing and resolving issues with urgency
  • Conduct regular customer meetings to review issues, develop resolution plans, and identify improvement opportunities
  • Create and maintain customer-specific documentation, runbooks, and knowledge articles
  • Troubleshoot and resolve customer-impacting issues including system health monitoring and remediation planning
  • Assist customers with configuration, setup, and verification of content sources and product features
  • Coordinate cross-functional support activities and represent customer needs to internal product and security teams

What they're looking for

  • Technical problem-solving and root-cause analysis
  • Application log analysis and debugging (stack traces, browser traces)
  • Search or knowledge technologies experience
  • SaaS system integration
  • Customer solutions engineering or support engineering
  • Professional services delivery
  • Clear technical communication with customers and internal teams
  • Meticulous documentation and issue tracking
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Glean

Glean builds a Work AI platform that helps enterprises access and leverage their internal data intelligently. The company is hiring backend engineers, infrastructure specialists, fullstack engineers, and billing platform leads to develop scalable features, robust data infrastructure, consumption-based billing systems, and enterprise-grade storage and analytics capabilities.

Website
glean.com
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Likely interview questions

  • Describe a complex customer issue you debugged by analyzing logs or stack traces—what was your approach and how did you communicate the resolution?
  • Tell us about your experience with search technologies or knowledge management platforms and how you've supported customers using them
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