Grafana Labs
Solutions Engineer | East or Central US | Remote
About this role
Join Grafana Labs as a Solutions Engineer to be a customer-facing technical expert on their observability platform. You'll partner with sales teams to educate customers, deliver technical presentations, conduct product evaluations, and serve as a key communication bridge between customers and product teams.
What you'll do
- Partner with sales to articulate Grafana's value proposition and strategy to prospective and existing customers
- Own technical customer engagements and help close deals through competitive knowledge and technical credibility
- Deliver product and technical presentations and hands-on demonstrations to customers
- Provide feedback loop between customers and internal product/engineering teams on market needs and competitive landscape
- Create enablement materials including documentation, blog posts, videos, and knowledge base articles
- Drive product conversations based on customer problems and needs identified during interactions
What they're looking for
- Technical pre-sales or solutions engineering experience
- Open source technologies knowledge
- Metrics, monitoring, and observability expertise
- Strong written and oral communication
- Technical presentation and demo skills
- Customer engagement and relationship management
- Product knowledge and competitive analysis
- Ability to work asynchronously in remote-first environments
Benefits
- Opportunity to join early-stage, high-growth team
- Remote-first work environment
- Global collaborative culture with 1,600+ team members across 40+ countries
- Career-defining opportunity with backing from leading investors
- Direct influence on product roadmap through customer feedback
- Innovation-driven environment with transparency and autonomy
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Grafana Labs
Grafana Labs builds observability and monitoring solutions that help organizations visualize and understand their systems. The company is hiring Solutions Engineers and other commercial roles to serve as technical experts who bridge customers with sales, deliver presentations, and drive customer success.
- Website
- grafana.com
Likely interview questions
- Walk us through a complex technical evaluation you led—what challenges arose and how did you help the customer succeed?
- How have you communicated technical concepts to non-technical stakeholders in previous roles?