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Locus Robotics

Onsite Support Engineer, Robotics

Fort Worth, TX$50k–$90kmidAdded today

About this role

Locus Robotics seeks an Onsite Support Engineer to manage and optimize autonomous robotic fleet operations at a Fort Worth customer site. You'll troubleshoot hardware and software issues, monitor system performance, analyze operational metrics, and partner with internal teams to ensure peak robot uptime and customer success.

What you'll do

  • Monitor robotic fleet health, activity, and task execution to maximize uptime and operational stability
  • Troubleshoot and repair robots onsite to maintain system performance and resolve issues quickly
  • Optimize workflows and track KPIs like throughput, UPH, and utilization to meet operational targets
  • Conduct testing and validation to support product development and continuous improvement efforts
  • Analyze operational data and generate insights to recommend performance enhancements
  • Communicate between customer operations and internal Locus teams on issues, priorities, and opportunities

What they're looking for

  • Robotics troubleshooting and hardware repair
  • Warehouse operations and automation knowledge
  • Data analysis and KPI interpretation
  • Software diagnostics and technical problem-solving
  • Cross-functional collaboration and stakeholder communication
  • Operational workflow optimization
  • Customer-facing technical support
  • Documentation and process development
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Locus Robotics

Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.

View all jobs at Locus Robotics

Likely interview questions

  • Can you describe your experience troubleshooting hardware or software systems, and how you approach diagnosing unfamiliar problems?
  • Tell us about a time you worked in a fast-paced environment with ambiguous requirements—how did you adapt?
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