Locus Robotics
Onsite Support Engineer, Robotics
About this role
Locus Robotics seeks an Onsite Support Engineer to manage and optimize their autonomous robotic fleet at a customer warehouse in North East, MD. You'll combine technical troubleshooting, operational monitoring, and customer collaboration to ensure peak robot performance and meet throughput targets.
What you'll do
- Monitor robotic fleet health, activity, and task execution to maximize uptime and operational performance
- Perform hands-on robot troubleshooting and repairs to maintain system stability
- Optimize workflows and track KPIs like throughput, UPH, and utilization rates
- Conduct onsite testing and validation to support product development and continuous improvement
- Analyze operational data and provide actionable insights to internal and customer teams
- Act as liaison between customer operations and internal product teams to communicate issues and opportunities
What they're looking for
- Robotics and automation troubleshooting
- Warehouse operations and picking workflow knowledge
- Data analysis and KPI interpretation
- Hardware and software diagnostics
- Cross-functional collaboration and influence
- Technical communication and documentation
- Problem-solving in ambiguous environments
- Physical capability (lifting up to 50 lbs)
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Locus Robotics
Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.
View all jobs at Locus RoboticsLikely interview questions
- Describe your experience troubleshooting hardware or software systems in production environments—what was the most complex issue you resolved?
- How would you approach optimizing warehouse workflows to meet throughput targets when you encounter a robotic system failure?