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Serval

Solutions Engineer - Strategic

Remote (Remote)$300k–$300kfulltimemidAdded today

About this role

Serval seeks a founding Solutions Engineer to lead technical pre-sales for an AI-native automation platform. You'll own the entire technical sales cycle with strategic enterprise customers, define solutions architecture best practices from the ground up, and bridge product and field to win deals with sophisticated IT and security buyers.

What you'll do

  • Lead technical discovery, architecture design, and demos for strategic prospects alongside account executives
  • Deep-dive on prospect integrations across identity, ITSM, ticketing, MDM, HRIS, and SaaS applications
  • Address security and compliance concerns including access controls, audit logging, and approval workflows
  • Build foundational SA toolkit: demo environments, reference architectures, evaluation frameworks, and technical FAQs
  • Execute clean handoff to Deployment team at pilot kickoff with full technical context
  • Serve as bridge between field and product engineering to surface objections and drive feature improvements

What they're looking for

  • Solutions architecture and pre-sales technical selling
  • Enterprise IT and identity stack (Okta, Entra, SCIM, ITSM)
  • AI agents and LLM-powered systems deployment and governance
  • Security, access management, and compliance frameworks
  • API integration and SaaS administration
  • Executive communication and technical storytelling
  • Demo and proof-of-concept execution
  • ITSM, IGA, or access management product experience
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Serval

Serval builds an AI-native enterprise automation platform that enables intelligent workflow automation for sophisticated IT and security buyers. The company is hiring for technical pre-sales, infrastructure engineering, and security leadership roles to scale its cloud and self-hosted deployments while establishing comprehensive security foundations across its multi-tenant platform.

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Likely interview questions

  • Walk us through a complex deal where you had to architect a solution across multiple identity and ITSM systems—how did you approach discovery and what did you need to win?
  • How do you typically handle a sharp security objection from a CIO in the middle of a demo, and what's your process for getting answers if you don't have them immediately?
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